TERMS AND CONDITIONS

Last updated March 04, 2024

AGREEMENT TO OUR LEGAL TERMS

We are Joi Gifts General Trading LLC ("Company," "we," "us," "our").

We operate, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at support@joigifts.com or by mail to Office 2105-2106, Burj Al Salam, Trade Centre 1, Dubai 51091, United Arab Emirates.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Joi Gifts, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. ORDER AND DELIVERY

Confirmation Email: Upon successfully placing an order with Joi Gifts, you will receive a confirmation email. This email serves as an acknowledgment that we have received your order and are processing it accordingly. It will include essential details such as your order number, items ordered, and the total amount.

Order Status Updates: If you are logged into our site/app, you can track your order on the Orders page. Alternatively, you can use the "where is my order" link on the top of the home page.

Customer Cooperation: To ensure a successful delivery, customers are requested to provide accurate and complete delivery information, including a valid contact number for the recipient and a valid email address of the sender. 

Out-of-Stock Notification: In the rare event that an item you ordered is out of stock, we will promptly notify you via WhatsApp or phone. You will have the option to replace the item/s, choose an alternative, or receive a refund for the out-of-stock product.

Customization Requests: If your order includes personalized or customized items, our team will review your requests to ensure they align with our customization guidelines. We may reach out to you for additional details or clarifications if needed. Your prompt response can affect the delivery times. The order may be moved to the next time slot or day if there is no response from your side within our delivery cut-off times.

Delivery Date Confirmation: You may choose a delivery date and time slot while making the order. We are unable to commit to a specific delivery time, but we strive to deliver the order within the time slot selected. If any issues arise regarding the chosen date or timeslot, our customer care team will promptly reach out to you for a resolution.

Product Appearance: Occasionally, the received product may look slightly different from the website photo due to factors like lighting and material variations. However, any differences are minimal and do not compromise the quality or overall appearance of the item.

For out-of-season flowers, our experienced florists will substitute them with a similar flower of equal or greater value, ensuring your arrangement maintains its beauty and quality. While specific flowers may vary, the overall theme, color scheme, and aesthetic of the arrangement will be preserved.

In cases where the vase shown in the product image is unavailable, our florists/partners will select a suitable vase that matches the style and aesthetic of the arrangement while maintaining its elegance.

Delivery Attempts: Our delivery team will make reasonable attempts to contact the recipient and coordinate the delivery. If, despite these efforts, the recipient remains unreachable or declines to accept the gift, the order will be considered fulfilled.

Alternate Delivery Location: In instances of recipient unavailability, customers may be offered the option to provide an alternate delivery location within the same city. However, this is subject to the discretion of Joi Gifts, depending on the alternate address location, and is not guaranteed.

Perishable Items Consideration: For orders containing perishable items, if the recipient is unreachable on the day of delivery, and the items have been prepared, no refund or compensation will be granted.

Delivery Time Slot Selection: Customers have the option to choose a delivery time slot during the checkout process. We will make every effort to deliver your order within the selected time slot.

Specific Time Guarantee: While we strive to meet the selected delivery time slot, Joi Gifts is unable to guarantee a specific delivery time within the chosen timeslot. 

Delivery Delays: Factors such as traffic conditions, weather, and other unforeseen circumstances as well as challenges with contacting the recipient or reaching them, may impact the delivery schedule and Joi Gifts will not be held responsible or process a refund.

Exceptions and Special Cases: We understand that certain situations may warrant exceptions to our standard policy. If you believe your case is unique, please reach out to our customer care team, who will assess the situation and provide guidance accordingly.

Fixed Delivery Fees: The fixed delivery fees for your order will be presented and visible during the checkout process.

Extra Delivery Fees: For certain locations that fall outside our standard coverage areas, extra delivery fees may apply. The determination of areas considered "out of coverage" is at the discretion of Joi Gifts. Customers will be promptly notified by our team if their selected delivery location is subject to extra delivery fees post the checkout process.

Some areas are totally out of coverage for Joi Gifts. If these were selected, and the items have been prepared, Joi Gifts will not be able to deliver or cancel. The order will be considered as fulfilled on this occasion.

Secure Payment Processing: Rest assured, your payment details are handled with the utmost security. We work with trusted payment partners to safeguard your financial information.

Additional Assistance: Should you have any questions or concerns regarding your order, our dedicated customer care team is here to help. Feel free to reach out through our "Contact Us" page, and we'll provide timely assistance.

3. ALLERGY WARNING

Our Products including but not limited to any and all foods, beverages, flowers, and cosmetics and any other product available on the Platforms may contain pollen or other allergens other than those identified in the product description on the specific product pages. We urge customers with known allergies to exercise caution when ordering our products. Individuals with serious allergies should refrain from ordering products which may be hazardous to their health. You hereby acknowledge and agree that you are aware that our Products may cause an allergic reaction and that under no circumstance shall we be considered liable for any allergic reaction which you or any third-party might incur following the placing of an Order of one or more of our Products.

4. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access.

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@joigifts.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

• confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
• to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
• warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
• warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

5. USER REPRESENTATIONS

By using the Services, you represent and warrant that:(1) you have the legal capacity and you agree to comply with these Legal Terms;(2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

6. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
• Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
• Use a buying agent or purchasing agent to make purchases on the Services.
• Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

7. USER GENERATED CONTRIBUTIONS

The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. When you create or make available any Contributions, you thereby represent and warrant that:

8. CONTRIBUTION LICENSE

You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

9. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

10. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

11. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

12. GOVERNING LAW

These Legal Terms shall be governed by and defined following the laws of the United Arab Emirates. Joi Gifts and yourself irrevocably consent that the courts of Dubai shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

13. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

14. DISCLAIMER

The services are provided on an as-is and as-available basis. you agree that your use of the services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the services and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the services' content or the content of any websites or mobile applications linked to the services and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the services, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the services, (5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the services by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the services. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the services, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

15. LIMITATIONS OF LIABILITY

With regard to the use of the Platforms, to the maximum extent permitted by the applicable laws, Joi Gifts, its directors, officers, agents, employees, stakeholders or contractors exclude all responsibility and liability in relation to the Platforms and disclaims all warranties (express or implied) and representations (including without limitation implied warranties of merchantability and suitability for a particular purpose) regarding the use or the results of the use of the Platforms or any linked websites in terms of their correctness, accuracy, timeliness, reliability, or otherwise.

Neither Joi Gifts nor its directors, officers, agents, employees, stakeholders or contractors will be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage howsoever caused (including direct, indirect, consequential, special losses, or loss of profits). Further, neither Joi Gifts nor its directors, officers, agents, employees, stakeholders or contractors warrant that the functions contained in the Platforms will be uninterrupted or error-free, that defects will be corrected, or that the Platforms or the server that makes it available, are free of viruses or other harmful components.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

17. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

18. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

19. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

20. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: support@joigifts.com

REFUND AND CANCELLATION POLICY

1. Order Cancellation Policy

At Joi Gifts, we understand that plans can change, and we strive to accommodate your needs to the best of our ability. However, it's essential to note that once an order is processed, our teams immediately begin the preparation process to ensure a swift and seamless delivery. Therefore, we have established the following Order Cancellation Policy.

Cancellation Window: Different items require different preparation times, depending on the category they fall under and the preparation time needed by our partners. The cancellation window extends until the order is processed and preparation begins.  You may request to cancel your order after checking out by contacting our customer care team. If the preparation has begun, or the items are prepared, we will not be able to cancel your order. No refund, or compensation can be provided in these circumstances.

Order Processing Time: Once an order is processed, and preparation commences by our partners in the selected country, it becomes challenging to cancel the order. The processing time may vary based on the type of items and the specific requirements of your order.

No Cancellation After Processing/Preparation: Unfortunately, we cannot entertain cancellation requests if the items have already been prepared by our partners, regardless of when the cancellation was initially requested. This is because our teams work diligently to ensure timely delivery, and once the preparation process has begun, we are unable to halt or reverse it.

Recipient Unavailability or Refusal: If, at the time of delivery, the intended recipient is either unreachable or refuses to accept the gift, Joi Gifts reserves the right to consider the order fulfilled. In such cases of recipient unavailability or refusal, no order cancellation will be accepted, and Joi Gifts will not be liable to provide a refund or compensation. This policy is applicable regardless of the reason for unavailability or refusal.

2. Refund, Exchange, and Return Policy

Perishable Items:Any disputes related to perishable items must be reported within 24 hours of delivery (8 hours for products containing fruits or produce), accompanied by a photo of the item. Joi Gifts will conduct a thorough investigation into reported disputes. If the item is found to be damaged, in poor condition, of low quality, or an incorrect item was sent, Joi Gifts may replace the item. Alternatively, refunds are at the discretion of Joi Gifts and are offered solely to the sender.

Non-Perishable Items: Disputes concerning non-perishable items must be reported within 7 days from receiving the order, along with a photo of the item. Joi Gifts will investigate reported disputes related to non-perishable items. If a defect is found in the item or the wrong item is dispatched, a replacement may be granted. The returned item must be first collected and must be in as-new condition, unused and fully intact in its original packaging. Alternatively, refunds may be issued at the discretion of Joi Gifts.

Refund Processing Time: Kindly be aware that all refunds will be made in the same method  used to make the payment. In countries where cash on delivery is accepted, the refund will only be made through a bank transfer.

Once a refund has been initiated by Joi Gifts, the processing time may extend up to 14 working days. The exact duration is contingent upon the policies and procedures of your issuing bank. The timeline for the refund to reflect in your account may vary based on the internal processes of your financial institution.

Below is a detailed summary of our refunds, exchange and return policy:

By placing an order with Joi Gifts, you agree to abide by our Terms of Sale, including the specified policies on cancellations, returns, and refunds. We are committed to ensuring that your gift-giving experience is as delightful as the products we offer. 

Thank you for choosing us to be a part of your special moments. We look forward to exceeding your expectations and delivering joy with every order!